Software Assurance

Software Assurance — These policies are optional and vary in type and price, when the ‘hand holding’ period has expired and you feel you may need further support and prioritised help, you can purchase an annual contract and spread the pay- ments over the year by setting up a monthly Direct Debit or Standing Order.

The Policy types vary as listed as following:

• Standard: Includes back office location and one POS application. £400.00p.a.
  • Telephone helpdesk and remote access support. available during normal office hours (Monday – Friday 9am to 5:30pm) excluding National and Bank Holidays.
  • Software updates are supplied prior to general release and would be implemented and managed by the technical support helpdesk as part of the policy.
• Silver: Incorporates Standard support contract. £550.00p.a.
  • Out of hours telephone support weekdays 5:30pm – 7:00pm
  • and Saturdays 10am – 5:30pm.
  • Remote access support on Saturday’s for emergencies.
• Gold: Incorporates the Silver support contract. £750.00p.a.
  • Out of hours telephone support only for weekdays 5:30pm – 7pm with Saturdays 10am – 6:30pm and Sundays 10am – 4pm.
  • includes remote data backup service (Option 3) as described in the data backup section of this leaflet.

Additional: Please add 50.00 per additional point of sale (more than one) application and 50% of the policy rate per additional Branch location. This applies to all of the listed policies above.

Please Note: Web & E-commerce sites are NOT covered within any of the Software Assurance Policies. Additional support and website updates are provided on an individual bases per site.

Further details of website support are available upon request.

All prices exclude VAT @ 17.5%

posted by kanx1976 at 02:05

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