Hardware Assurance

Your Hardware Assurance

Hardware Assurance — Hardware maintenance contracts can be provided that provide on-site call outs with either 4hour Response & 4hour Fix or 8hour Response times.

If a hardware fault develops then you can contact our help desk who will attempt to re- solve the issue over the phone, if the problem requires a ‘Call out’ then an engineer would attend site and attempt to fix the problem, if the device cannot be repaired on site then the faulty device would be exchanged there and then.

For example: If, in the event of fault or malfunction, a device requires manufacturer repair, the covered hardware device will be replaced with ‘like for like’ equipment for the duration of the contract period which is usually 12months.

• Free on-site engineer ‘Call outs’ during contracted hours.
• Technical assistance and support during contracted hours.
• Supply of replacement equipment for non repairable devices.

*Peripheral packs include: 1 x Receipt printer, 1 x Barcode reader and 1 x Cash drawer.

Miscellaneous items — these are not covered with a SLA contract, instead items are shipped to site & exchanged with loan equipment until repaired.

Please Note: All Hardware assurances fees must be paid for in advance.

Support: When the ‘hand holding’ support period expires and if an emergency occurs, alternative support options can be provided on a ‘per incident’ bases using a ‘Pay As You Go’ tariff.

Although no replacement support is provided to non-contracted customers, users can benefit from Technical Helpdesk Support services; whereby telephone calls are logged and timed then invoiced on completion.

Email support assistance and issues logging: free of charge.

Telephone & Remote access support up to first 5 minutes: £1.25 per minute.

Telephone & Remote access support after first 5 minutes: £1.00 per minute.

Call Outs: If you require on site assistance for hardware or software.

• During normal office hours: £75.00 + £10.00 per hour travelling time.
• Out of hours & bank holidays: £125.00 + £12.00 per hour travelling time.

Updates: Notification of software updates will be published for all licensed users of Fashione™ solutions under the ‘My fashione Account’ on our primary website. Update information and download links will be provided on a quarterly basis, to allow non-subscribed users to freely update their solution themselves.

All prices exclude VAT @ 17.5%

posted by kanx1976 at 02:09

© 2007 fashionemagazine.blogspot.com | All Rights Reserved | Designed by RFDN |